Be sure you have downloaded and installed the latest version of the GlideTV software (installation instructions here).
Check to ensure that you also have the latest version of Java installed for your operating system. This can be double-checked by visiting this Java site for checking your install
Be sure that you have your Navigator set to your platform: Windows or Mac (instructions on how to do this are here).
Note: PS3 mode doesn't support use of the GlideTV or Search buttons
If you are still experiencing issues, please contact us.
